In order to improve our support response times and to ensure quality service, we will please ask you to include your Order number and/or your Software MAC in your tickets.
This way we can help you fast and efficiently and you will avoid delays due to lack of information.
If you do not provide any of the required information, your ticket may get delayed.
In case your support request is of different nature, please be patient as we prioritize service tickets over general ones to ensure best responce times and best service quality for all our clients who use the app.
Thank you for understanding and helping us help you.
Wednesday, June 6, 2018