App is slow in Africa and some Asian regions.

Dear clients, We are experiencing serious abuse - app may be very slow or will not work in Africa and Asian regions. Other regions will work fine, however there may be some bugs in certain areas and we'll need some time to smooth things out. In case you experience issues, please do open a ticket and explain clearly the issue you are having. We ... Read More »

30th Nov 2018
New version of all launched in UK, Ireland, Canada and Italy.

Dear clients, We have launched the very latest version of the app in the UK, Ireland, Canada and Italy.  To get the new app you'll need to unplug the TV from power for about few minutes and then start the app again. Update 18:30 CET time: Some TV's may get different Software ID (Software MAC). This is to prevent further abuse and write a ... Read More »

22nd Nov 2018
Emergency upgrade in all locations.

Dear clients,  First - the good news. Despite the rumours - we are not going anywhere anytime soon. We are rolling out an emergency upgrade in all locations that should address many of the issues that we having lately in some locations due to increased stress, rising abuse and demand. In case you have black screen after loading Portal (even on ... Read More »

11th Nov 2018
App In Demo Mode after Payment

Dear Customers we woud like to appologize to all of you where you had the problem of APP beeing in Demo Mode after you have done your Payments.  Please note we had few Servers refusing to accept new Website and this was the reason for all the problems .  We are happy to announce that now everything  is back online and all licenses are ... Read More »

30th Oct 2018
Dear Customers from Bulgaria.

  Please note the new APP was lunched for Bulgaria region .If you see Black screen after starting the app Please do the following: 1 . Remove the app from the TV2 . Power Off the tv from Power Plug 3 . Power ON the TV 4 . Reinstall the APP Enjoy the new version . ------------------------------------------ We expecting the app to be ... Read More »

29th Oct 2018
Web site and email maintenance on 30th of September and 1st of October

Dear clients,   We will be performing maintenance on our website and email thru out the weekend, in all regions (one region at a time).   While maintenance is going on, the website may be slower than usual, license transfers won't be made and ticketing system will NOT accept new tickets during that time.   It's possible that in some ... Read More »

30th Sep 2018
Delays in support

Dear clients,    We experience unusual high demand which causes some delays in support responces.   We are working on all urgent requests with priority.    Sorry for the caused inconvenience and thank you for understanding.   Kind regards,   Smart STB Management.                             Read More »

19th Sep 2018
Maintenance and app upgrades

edit 22:25 CET time: We had some unexpected hardware failire of the UK equipment (Ireland is NOT affected by this) that caused some longer service interruption than planned, however we have put the server back online and completed the maintenance for this region. Dear clients,  we will be performing some maintenance and infrastructure ... Read More »

11th Sep 2018
Always include order number or Software MAC before opening a ticket.

Dear clients,   In order to improve our support response times and to ensure quality service, we will please ask you to include your Order number and/or your Software MAC in your tickets.   This way we can help you fast and efficiently and you will avoid delays due to lack of information.    If you do not provide any of the required ... Read More »

6th Jun 2018
Check Demo (Embedded) Portal before opening a ticket.

Dear clients and partners,   While we strive to provide you with the best possible experience within the app, we can't guarantee that all providers will work equally well. That being said, please do check if the Demo (Embedded) Portal works along with all functions (Live TV, VOD movies, TV recording, time-shift, etc.) for you.   Despite the ... Read More »

10th May 2018