How to change the Software ID

This article will show you how to change your licensed Software ID if it has changed for some reason or you bought a new device and want to transfer the license to it.

Please note that Software ID cannot be changed to your old one, this guide will show you how to change the ID in our system to your new one to be able to use your license again

Chaning the Software ID to a custom one is not possible! Software ID is the actual MAC on your Wired LAN interface.

How to change the Software ID:

Start the app, press OK/Center or Arrow keys when you see "Loading Portal" and go to Settings.

Then go to Device Info.

In Subscription it will say Limited Demo. Note the different Software ID (in this example: AB:BC:CD:DE:EF:FF)

 

Go to your profile on our Website and click/tap on your License with the wrong/old Software ID:

Go to the Manage part, usually on the bottom (or bottom right of the page) and click on Change the Software ID (Transfer License) button.

Then put in your New Software ID as displayed in Device info on your TV app.

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