Transfer license to another device

This guide will show you how to transfer your license to another device (for example you bought a new TV).

This method will help you since your Virtual MAC will remain the same so your TV subscription to your provider won't be lost and you won't need to contact them for anything.

Follow the steps to do the change:

 

Step 1: Log in your profile and go to "Services" tab, find the service you need to transfer the license for:


(Example device, information on above picture is for demonstration purposes, please do NOT enter this on our app and site)

Step 2: Open the service, you should see this screen with basic information for your license and few options:


(Example device, information on above picture is for demonstration purposes, please do NOT enter this on our app and site)

Choose the "Change Software ID" option here.

Step 3: You will be given an activation code which you should enter in the app on your new device to activate the license for, it will be given as on the screen below:

 
(Example code, information on above picture is for demonstration purposes, please do NOT enter this on our app and site)

Please note that when you request a transfer license your current information about your current device will not be available in your profile!

Step 4: Open the app from your new TV device and wait this message to appear:

You should press any of the number keys (0-9) on your remote control, you should see the activation screen as shown below:


(Example device, information on above picture is for demonstration purposes, please do NOT enter this on our app and site)

Enter the code received from the previous step and hit the green button on your remote control. 

If everything is done the correct way you should see this message on your device:

After the app restarts you should see your previously added portal on your old device and the same Virtual MAC from it. Software ID will be another, but this shouldn't worry you, the Software ID is only used for the app activation.

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