No sound on live TV and VOD?

Getting No sound on some or all channels?

 

Go to the app's  SETTINGS and in ADVANCED SETTINGS

Change ALTERNATIVE AUDIO DECODER to ENABLED.

Alternative Audio Decoder option is NOT available on all platforms.

Go back and go to REBOOT APPLICATION.

It is possible that some channels have no sound due to incompatible codecs.

Alternative Audio Decoder option is NOT available on all platforms.

Please check if you have sound on the Demo channels inside the app's Embedded Portal before opening a ticket.

We do not offer or operate IPTV access, channels or providers.

  • 30 Users Found This Useful
Was this answer helpful?

Related Articles

Your STB is blocked - call the Provider. Now what?

If you get message like: Your STB is blocked.Call the provider. This means that your device...

Error accessing portal message

Error accessing portal message is displayed like shown below. If you get this error it's most...

App gets stuck on Loading Portal screen

Stuck on Loading portal... screen? There are many reasons for this to happen. Most popular...

Black screen after "Loading Portal" on some Portals

Smart STB gets black (white/grey) screen after "Loading Portal"? Sometimes you may get white...

Firmware of your STB is outdated Please update it

Firmware of your STB is outdated Please update it There are few reasons for this to happen:...