Stuck on Loading portal... screen? There are many reasons for this to happen. Most popular...App is not playing any live TV or Video - only black screen is displayed.
In case your Portal loads, you see all the live channels (or Videos, if in Videoclub) or...Black screen after "Loading Portal" on some Portals
Smart STB gets black (white/grey) screen after "Loading Portal"? Sometimes you may get white...Can't access service, please check your network and try again.
Error: Can't access service, please check your network and try again. If you get this error...Error accessing portal message
Error accessing portal message is displayed like shown below. If you get this error it's most...Firmware of your STB is outdated Please update it
Firmware of your STB is outdated Please update it There are few reasons for this to happen:...My (paid/licensed) app is loading and displaying only the Demo Portal.
Dear clients, In case your app always starts in Demo mode and you are sure you have paid for the...No sound on live TV and VOD?
Getting No sound on some or all channels? Go to the app's SETTINGS and in ADVANCED SETTINGS....Oops, this can not be played now, more info: smart-stb.tv/np
Error: Oops, this can not be played now, more info: smart-stb.tv/np If you get this message...Please contact your provider to register this device.
Getting Please contact your provider to register this device message? There are few reasons...VOD or TV Series give Server Unavailable or Missing file - how to fix
Getting Server Unavailable or Missing file on some or all movies/series inside Videoclub and/or...Wrong or incorrect time, clock or wrong EPG time in the app
If your app displays wrong time in the top-right corner of the screen or the EPG is off (usually...Your STB is blocked - call the Provider. Now what?
If you get message like: Your STB is blocked.Call the provider. This means that your device...