Your STB is blocked - call the Provider. Now what?

If you get message like:

Your STB is blocked.
Call the provider.

This means that your device is blocked by the IPTV provider, app is NOT blocked

The message means access to this Portal is not allowed for your TV

We cannot know why your provider blocked your access to the Portal you have set but here are possible reasons


  • First time on the Portal? Provider may have not alowed your TV to use their service, yet. Provider needs to activate access for your app's Virtual MAC. How to find Virtual MAC?
  • In many cases this is default message when your TV is not allowed to use the Portal you have set. How to change the Portal.
  • Your Virtual MAC changed. How to find new Virtual MAC?
  • Your Provider has country lock. More info on country lock below.
  • TV is blocked by the Provider of the Portal you have set. Example: due to late/non-payment or abuse.
  • Some Providers may block your Virtual MAC if you (or someone else) uses your Virtual MAC in another app, like STB EMU. 


We have no way of knowing why Provider does block your TV from using the Portal.  Please ask your Provider for help.
We can not unblock your access - any support tickets with such requests will be ignored.

Provider access is not in our control.

It's best to ask your provider for help and give them the Virtual MAC so they can activate service on their Portals.

In case of country-lock, ask your Provider to set country according to below regions:

Canada = Canada
Germany = Germany
Italy = Italy 
Spain = Spain

Ukraine = Ukraine
Romania = Romania 
Bulgaria = Bulgaria
Oceania area = Australia
Asia-Pacific area = Singapore
South Africa = South Africa
Rest of the world = Germany

We do not offer or operate IPTV access, channels or providers.

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